Support for Mavic Air 2 - DJI (2024)

Online Customer Service

Monday - Sunday: 6:00 - 18:00 (PST/PDT)

Hotline Service

English: +1 818 235 0789
Monday - Sunday: 6:00 - 18:00 (PST)


Manage your devices in one place. Conveniently request services.


Need assistance? We’re here to help!


Service Request

Get Started


Shop controllers, batteries, ND filters, and more

DJI Care Refresh

Protect your drone with this comprehensive plan

Learn More


Official apps, software, and product manuals

Learn More

Fly Safe

Follow flight regulations and unlock a GEO zone

Learn More

Tutorial Videos

Mavic Air 2 | Unboxing
Mavic Air 2 | How to Fly Mavic Air 2
Mavic Air 2 | How to Update the Firmware
Mavic Air 2 | Introducing the Remote Controller
Mavic Air 2 | QuickShots
Mavic Air 2 | How to Link the Remote Controller
Mavic Air 2 | How to Install and Remove ND Filters
Mavic Air 2 | Attaching and Detaching the Propeller Guard
Mavic Air 2 | How to use Hyperlapse Mode
Mavic Air 2 | How to Use FocusTrack
Mavic Air 2|D-Cinelike Basic Color Grading tutorial
Mavic Air 2| D-Cinelike Footage Color Grading in Premiere PRO






Remote Controller

Remote Controller



Image Transmission

Image Transmission

Vision System

Vision System








1.Is the Mavic Air 2 waterproof?


2.Diagonal Distance

302 mm

3.What arms should be unfolded first for the Mavic Air 2?

Users should first unfold the front arms, and then unfold the rear arms.

4.What is the max tilt angle?

Sport mode: 35°.
Normal mode: 20° (The max tilt angle can reach 35° when the aircraft is flying against the wind)

5.How many compasses does the Mavic Air 2 have?


6.What modules are included in the GNSS compass?


7.Can the Mavic Air 2 take photos or videos when there is no microSD card inserted?

Yes. There is an 8GB internal memory for the aircraft.


1.How can I control the gimbal to move to the left and right?

Press and hold down on the image transmission screen on the app, then drag to the left or right to make the gimbal move in that direction.

2.Camera Main Specifications (Sensor Size)

The camera uses a 1/2.0'' CMOS sensor, and the effective pixels are 48 MP.

3.What picture shooting modes are available for the Mavic Air 2?

Single shot, burst, auto exposure bracketing (AEB), interval, HDR photography, hyperlight, HDR pano (vertical 180°, wide pano, horizontal 180° pano, and sphere), and SmartPhoto (refer to User Manual for the final English name).

4.What format and resolution are supported when downloading photos and videos to a mobile device?

Photo: Only JPG photos can be downloaded to the mobile device. RAW is not supported. The resolution is not limited.
Video: 4K or lower resolution videos can be downloaded to the mobile device. Whether the video can be played on the mobile device depends on the mobile device's hardware.

5.Can the camera zoom in or out?


6.Can the camera take pictures while shooting a video (PIV)?


7.Can the ND filter be replaced?


8.Can the UV filter be replaced?

DJI has not released this accessory yet.

Remote Controller

1.Is the Mavic Air 2 remote controller compatible with the Mavic Air?


2.How are the combination buttons used to link the remote controller and aircraft?

Press the customizable button on the top left, the photo/video toggle on the top right, and the shoot/record button on the top of the remote controller together simultaneously for about two seconds. Then, the remote controller will make beeping sounds and the battery level indicators on the remote controller will light up consecutively, indicating that the linking has been triggered.

3.Max Dimensions Supported by the Remote Controller Mobile Device Holder

The max width of a mobile device that the remote controller mobile device holder can hold is 85.4 mm. (LxWxH: 180.0mm*85.4mm*10.0mm)

4.Remote Controller Dimensions

149.95 x 103.48 x 65.47 (L x W x H) (the control sticks are mounted)

5.Remote Controller Charging Time

3.5 hours

6.Remote Controller Operating Time

Not charging a mobile device: 6 hours.
Charging a mobile device: 4 hours.

7.Can the remote controller connect to an iPad?

Yes, users can connect the remote controller to an iPad by using the Mavic Air 2 remote controller tablet holder.

8.Can the remote controller charge a mobile device?

Yes, the remote controller can charge iOS and Android devices.

9.What port types are supported by the remote controller?

Lightning, Micro USB (Type-B), USB-C

10.Can the Mavic Air 2 be controlled by a mobile device via Wi-Fi?

Unlike the Mavic Air, users cannot connect the mobile device via Wi-Fi to control the Mavic Air 2 aircraft. The Mavic Air 2 can only be controlled by the remote controller.

11.Does the Mavic Air 2 support dual remote controllers?

No, the Mavic Air 2 can only be used with one remote controller.


1.Max Wind Speed Resistance

29 to 38 kph

2.Max Service Ceiling Above Sea Level

5000 m

3. Speed in Different Modes

Sport mode:
Max speed: 19 m/s
Max ascent speed: 4 m/s
Max descent speed: 3 m/s
Normal mode:
Max speed: 12 m/s
Max ascent speed: 3 m/s
Max descent speed: 3 m/s
Tripod mode:
Max speed: 5 m/s
Max ascent speed: 1 m/s
Max descent speed: 1 m/s

4.Should the propellers be removed during transportation?

It is recommended that the propellers be removed from the aircraft and stored safely during transportation.

5.What is the max speed of the Mavic Air 2 if propeller guards are mounted?

The max speed of the Mavic Air 2 is 12 m/s when propeller guards are mounted.

6.Why is the Mavic Air 2 flight altitude and distance limited?

a. In Beginner mode, the maximum flight altitude and flight distance are 30 m and 30 m, respectively.
b. The maximum flight altitude and flight distance are set in the app.
c. When taking off the aircraft in an environment with poor GPS (the number of GPS satellites does not reach the minimum hovering requirement), the flight altitude will be limited.
d. When the aircraft flies in a no-fly zone, the flight may be limited.
For more details, contact DJI Support.

Image Transmission

1.What are the resolution and frame rate options supported by the image transmission?

720p 30fps; 1080p 30fps

2.Image Transmission Latency

120 to 130 ms

3.If the image transmission channel mode is auto, will the 2.4/5.8 GHz frequency be switched automatically during the flight?


4.Can users choose the image transmission channel?

Yes. The auto and manual mode are available on the DJI Fly image transmission settings page. After choosing the manual mode, the channel can be chosen. The channel can only be chosen before the aircraft takes off.

5.What should be done if the image transmission gets stuck?

a. It is recommended that users fly the aircraft in an open environment where wireless interference is minimal.
b. Close any apps that are running in the background on the mobile device.
c. Pay attention to the direction that the antennas point. Ensure the antennas point to the aircraft.

Vision System

1.What situations are not suitable for the vision systems to work?

a. Flying over a monochrome surface (e.g., pure black, pure white, pure red, pure green).
b. Flying over a highly reflective surface.
c. Flying over water or transparent surfaces.
d. Flying over moving surfaces or objects (e.g., people that are moving, brushes or grass blown by high wind)
e. Flying in an area where the lighting changes frequently or drastically.
f. Flying over extremely dark (<10 lux) or bright (> 10,000 lux) surfaces.
g. Flying over surfaces that strongly reflect or absorb infrared waves (e.g., mirrors).
h. Flying over surfaces without clear patterns or textures.
i. Flying over surfaces with repeating identical patterns or textures (e.g., tiles with similar colors).

2.Can the aircraft fly over water surfaces?

It is not recommended that users fly the aircraft too close above water surfaces. When the aircraft is flying over a water surface, the vision positioning function will be disabled automatically, and the flight altitude information will be determined by the GPS position information and barometer. As the accuracy of the position information is relatively low in the situation, the aircraft may fall into the water.

3.Can the aircraft take off in a foggy environment?

Do not fly the aircraft in a foggy environment. Otherwise, the aircraft vision systems may malfunction, and the aircraft may even fail to land.

4.What is the sensing range of the vision systems?

Precision measurement range: 0.35 to 22 m
Detectable range: 0.35 to 44 m
Effective sensing speed: ≤12 m/s
Precision measurement range: 0.37 to 23.6 m
Detectable range: 0.37 to 47.2 m
Effective sensing speed: ≤12m/s

5.Vision System FOV

Horizontal: 71°; Vertical: 56°
Horizontal: 57°; Vertical: 44°

6.What is the hovering range of the aircraft when the downward vision system is working?

After the downward vision system is enabled, if the height between the aircraft and takeoff point is 0.5 to 60 m, the aircraft can hover; if the height between the aircraft and takeoff point is 0.5 to 30 m, the aircraft can hover at the accurate altitude that has been set.


1.Battery Max Charging Power

38 W

2.Battery Type

LiPo 3S

3.After the battery is inserted into the aircraft, can users connect the aircraft to the charger to charge the battery?


4.When using the battery for the first time, the battery does not turn on. How can this issue be handled?

To ensure the battery safety in transportation, the batteries will be put into the hibernation state in advance. Users need to use the charger to charge the battery so that it can be awakened.

5.How is the Mavic Air 2 charged?

Users can connect the battery to the charger to charge it, or insert the battery into the battery charging hub to charge three batteries. The battery cannot be charged if users connect the aircraft to the charger.

6.Should the battery be powered off before charging?

Yes, the battery should be powered off before charging. The power port may be damaged if the battery is not powered off before charging.

7.Battery Maintenance Tips

If the battery is to be kept idle for a long time, then ensure the battery level is about 60%. It is also recommended that users charge and discharge the battery every month so the battery can be kept in a better way.

8.What is the charging logic of the battery charging hub?

The battery charging hub will charge the batteries one by one according to battery levels. The battery with the highest battery level (charge remaining) will be charged first.

9.How long does it take to fully charge a battery?

100 Minutes

10.Common Battery Button Functions

Press and hold: Power on the battery.
Press once: Check the current battery level.
Press and hold for four seconds: Link the aircraft to the remote controller.

11.How can the car battery be used to charge the intelligent flight battery?

Users first need to purchase the matching car charger.


1.Can the Mavic Air 2 be used with DJI Goggles?


2.When ActiveTrack 3.0 is enabled, is the terrain follow mode supported?


3.When shooting a hyperlapse video, if the shooting is disrupted by an operation such as low battery RTH or control stick movement, will the video stitching be affected?

If more than 25 photos have been taken, then the video that can be generated is longer than one second. In this case, no matter whether the hyperlapse video shooting is finished normally or exited abnormally (for example, if it is interrupted by low battery RTH), the aircraft will still stitch the video by default.

4.Is precision landing supported?

Yes, the precision landing range is 0.5 to 30 m.

5.Can the aircraft avoid obstacles when it is shooting a QuickShots video?

When the obstacle avoidance requirements are met, the aircraft can avoid obstacles when it is shooting a QuickShots video.

6.Does the Mavic Air 2 support live streaming?

The live streaming function is supported from the DJI Fly app (v1.4.12), which can be enabled in “Camera View Settings” to share.

7.Does the Mavic Air 2 support DJI Flight Simulator?


8.Does the Mavic Air 2 support D-Log and D-Cinelike?

In Normal and Slow Motion Video mode, only D-Cinelike mode is supported.

9.Does the Mavic Air 2 support GS Pro?


10.What parameters can be manually adjusted in the app?

Photo mode:
Auto and Manual modes are supported.
For Auto mode, EV and AE (automatic metering) can be adjusted.
For Manual mode, shutter and ISO can be adjusted.
Video mode:
Auto and Manual modes are supported.
For Auto mode, EV and AE (automatic metering) can be adjusted.
For Manual mode, shutter and ISO can be adjusted.


1.During the firmware update, if other apps are enabled and DJI Fly is switched to the background, will the update continue in the background?

No, and DJI Fly will indicate that the update has failed. In this case, users should download the firmware again for the update.

2.What situations will cause an update failure?

a.The battery level should be at least 40% before the update; otherwise, the update cannot be performed.
b.If the aircraft or remote controller is powered off during the update, the update will fail. In this case, users should power on the device and update the firmware again.
c. The update will fail if the network is disconnected while the firmware package is being downloaded.
d.If the aircraft update fails several times or the remote controller cannot link to the aircraft, then it is possible that the remote controller firmware version and aircraft firmware version are not matched. In this case, it is recommended that users use DJI Assistant 2 for Mavic on the computer to update the remote controller and aircraft separately to the latest version.

3.After the firmware package is downloaded, can the update continue if the network is disconnected?


Contact Us

Online Customer Service

Monday - Sunday: 6:00 - 18:00 (PST/PDT)

Contact Online Customer Service

Hotline Service

English: +1 818 235 0789
Monday - Sunday: 6:00 - 18:00 (PST)

Phone Support Options

DJI Community

Connect with DJI enthusiasts to explore various product experiences

Join DJI Community

As an enthusiast deeply immersed in the world of drones and technology, I've not only followed the advancements in drone technology closely but have also actively engaged in using and understanding various drone models. My expertise extends to DJI products, particularly the Mavic Air 2, which has been a significant leap forward in consumer drone capabilities.

In the provided article about the Mavic Air 2, we delve into various aspects of the drone, from its physical specifications to its features and functionalities. Let's break down the information into key concepts:

  1. Online Customer Service:

    • Availability: Monday - Sunday, 6:00 - 18:00 (PST/PDT)
    • Hotline Service: English +1 818 235 0789, Monday - Sunday, 6:00 - 18:00 (PST)
  2. DJI Store APP:

    • Manage devices in one place.
    • Conveniently request services.
    • Download the DJI Store APP for assistance.
  3. Specs:

    • Service Request: Request repair service online.
    • Flyaway Reporting: Guidelines on what to do in case of a flyaway.
    • Accessories: Shop controllers, batteries, ND filters, and more.
    • DJI Care Refresh: Comprehensive protection plan for the drone.
    • Downloads: Official apps, software, and product manuals.
    • Fly Safe: Information on following flight regulations and unlocking GEO zones.
  4. Tutorial Videos:

    • Various tutorial videos covering unboxing, flying, firmware updates, remote controller usage, accessories, and advanced features like Hyperlapse and FocusTrack.
  5. FAQs:

    • Questions and answers covering various aspects of the aircraft, camera, gimbal, remote controller, propulsion, image transmission, vision system, battery, and software.
  6. Aircraft:

    • Physical specifications, waterproofing, arms unfolding sequence, max tilt angle, compass information, and GNSS compass details.
  7. Camera & Gimbal:

    • Camera specifications, shooting modes, download formats, zoom capabilities, and filter replacement options.
  8. Remote Controller:

    • Compatibility, linking process, dimensions, charging, supported devices, and connection options.
  9. Propulsion:

    • Wind resistance, service ceiling, speed in different modes, propeller recommendations during transportation.
  10. Image Transmission:

    • Resolution, frame rate options, latency, channel selection, and troubleshooting tips.
  11. Vision System:

    • Suitable and unsuitable conditions, limitations, sensing range, FOV, and hovering range.
  12. Battery:

    • Charging details, battery types, maintenance tips, and common button functions.
  13. Software:

    • Compatibility with DJI Goggles, ActiveTrack 3.0, hyperlapse video stitching, precision landing, obstacle avoidance, live streaming, and manual adjustments.
  14. Upgrading:

    • Firmware update process, common issues, and troubleshooting guidelines.
  15. Contact Information:

    • Online customer service and hotline details.

This comprehensive breakdown provides a thorough understanding of the Mavic Air 2, catering to both beginners and experienced drone enthusiasts. If you have any specific questions or need further clarification on any aspect, feel free to ask.

Support for Mavic Air 2 - DJI (2024)
Top Articles
Latest Posts
Article information

Author: Maia Crooks Jr

Last Updated:

Views: 6044

Rating: 4.2 / 5 (43 voted)

Reviews: 82% of readers found this page helpful

Author information

Name: Maia Crooks Jr

Birthday: 1997-09-21

Address: 93119 Joseph Street, Peggyfurt, NC 11582

Phone: +2983088926881

Job: Principal Design Liaison

Hobby: Web surfing, Skiing, role-playing games, Sketching, Polo, Sewing, Genealogy

Introduction: My name is Maia Crooks Jr, I am a homely, joyous, shiny, successful, hilarious, thoughtful, joyous person who loves writing and wants to share my knowledge and understanding with you.